Just as a follow up to Peter’s newsletter request, I thought it might be a good idea to elicit the challenges facing the smaller market/city school operators. Please note, the following tips may not apply entirely for schools operating in larger markets but on close review they do provide food for thought for all administrators. Over the past four years, our awareness of and attention to these four tips has been the catalyst behind our steady growth within our local market of Niigata.
Tip 1: longevity and activity within a community is vital, both for a school, its operators and staff.
Successful independent school operators (at least in Niigata) spend/have spent years building a solid rapport within our slightly xenophobic community. For those considering opening a business in a conservative regional town/city, do your homework carefully and establish various links to the community prior to opening or soon after. Obvious examples include your kids’ kindergartens, schools and places of former employment, but also consider NPO’s and volunteer work, as well as neighbourhood and sporting groups.
Tip 2: don’t get ‘too’ caught up in additional employment.
A number of self-funded, family-operated schools’ managers seem too intent to hire somebody to teach for them while they seek higher income opportunities in tertiary education or the business world. The results – great networking opportunities are often offset by a difficulty in finding a steady stream of new students because customers can’t associate a teaching philosophy or methodology with that school and its ownership. With me being the face of the business and the day-to-day instructor, we have experienced steady growth and excellent word-of-mouth figures. Not to mention how this has helped to balance the books in our favour!
Tip 3: consider a niche market, don’t just do the same old thing as everybody else (i.e. teaching kids).
Competition is fierce, irrespective of market size and location. Amazingly, many school operators seem happy to copy their rivals pricing, product and promotion policies and expect similar results. Just because English has become a regular subject in elementary school doesn’t guarantee overnight success. We have only 11 elementary aged students in a student population of 75, so carefully consider your product list and possible niche market for your community.
Tip 4: don’t neglect the web, and don’t throw away money on flashy print advertising.
After an initial advertising burst across various mediums, we soon realised how vital word-of-mouth and a good website is in a small, conservative market. This is our fourth year of operation and only do print ads once or twice a year. Along with the use of social media, JINES and other registry, our user-friendly, functional website attracts search engine hits that keep our name on the lips of prospective customers. Word of mouth, as we learned, is entirely up to us – but by offering a flexible product list and adhering to a sincere, family-oriented approach we have stimulated loads of positive gossip about our business.
No matter your location or market size, we hope that something valuable can be taken from the above tips. After two initial tough years, we feel extremely confident in our ability to analyse and position ourselves within the English school market here in Niigata. We don’t envy the challenges you face in bigger cities, and wish you all the best of luck. We welcome any feedback or comments you may have. Finally, if JINES members require a highly-skilled bilingual website designer, please don’t hesitate to contact us.
Paul & Yuka Johnson
Johnson English Service – Niigata City
www.jesenglish.org
